Villa Lulito - Daybed with sail canopy

Terms and Conditions

Booking a Property is very different from booking a regular hotel room, especially with regard to payments and cancellations. Do please read the following conditions carefully.

Elite Havens (“EH”) acts as a Wholesaler for Property owners (“Owner”) and their representatives (“Owner Representative”). Each time a Guest confirms a booking of a Property through EH, a Rental Contract is entered into between EH and the guest in whose name the booking is made (the “Guest”) for the agreed period (“Rental Period”). Each time a Guest books a Property through EH, the Guest is deemed to have agreed to these terms and conditions and furthermore is deemed to have agreed for personal data to be processed by EH with regards to the Rental Contract. The Rental Contract is not effective until EH has confirmed the Guest’s booking in writing.

Payment

For villas in Indonesia, Thailand and Sri Lanka:

When the Guest makes a booking request, the Guest must make the appropriate deposit payment to EH within 5 working days of availability confirmation. If the required deposit payment is not received within the 5 working day period, EH reserves the right to void the Guest’s booking request. The following deposit payment applicable to most villas (see individual villa terms for full details) must be received by EH:

  • For rentals beginning more than 75 days after the date of the booking request – a deposit of 20% of the total rental amount is payable
  • For rentals beginning 75 days or less after the date of the booking request – the total rental amount is payable as a deposit

Where a 20% deposit applies to the booking, the Guest must pay the remaining 80% balance not less than 75 days before the scheduled arrival date.

For chalets in Japan:

When the Guest makes a booking request, the Guest must make the appropriate deposit payment to EH within 5 working days of availability confirmation. If the required deposit payment is not received within the 5 working day period, EH reserves the right to void the Guest’s booking request. The following deposit payment applicable to most villas (see individual villa terms for full details) must be received by EH:

  • For rentals beginning more than 75 days after the date of the booking request – a deposit of 50% of the total rental amount is payable
  • For rentals beginning 75 days or less after the date of the booking request – the total rental amount is payable as a deposit

Where a 50% deposit applies to the booking, the Guest must pay the remaining 50% balance not less than 75 days before the scheduled arrival date.

For villas in Maldives:

When the Guest makes a booking request, the Guest must make the appropriate deposit payment to EH within 7 working days of availability confirmation. If the required deposit payment is not received within the 7 working day period, EH reserves the right to void the Guest’s booking request. The following deposit payment applicable to most villas (see individual villa terms for full details) must be received by EH:

  • For rentals beginning more than 30 days after the date of the booking request – a deposit of 50% of the total rental amount is payable
  • For rentals beginning 30 days or less after the date of the booking request – the total rental amount is payable as a deposit

Where a 50% deposit applies to the booking, the Guest must pay the remaining 50% balance not less than 30 days before the scheduled arrival date. This applies to all periods except Festive (20th December- 10th January), where balance payment is to be paid not less than 90 days before the scheduled arrival date. Festive period rentals beginning less than 90 days after date of the booking request requires the total rental amount payable as a deposit.

Additional costs

The cost of electricity, mains, water, cleaning and garden supplies are included in rental rates. Administrative fees may be applicable additional to the rental rates. For chalets in Japan, an additional cleaning fee will be applicable, details of which will be communicated at the time of reservation. There are generally no other additional costs, surcharges, taxes, staff salaries, or management fees above the total price quoted unless otherwise stated in the property description, the guest booking confirmation or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail.

Reservation Voucher

Confirmation details, the Property address, contact details of the Owner or Owner’s Representative, transfer arrangements and directions to the Property will be sent to the Guest in a reservation voucher when full payment is received. This voucher, along with the Guest’s passport, need to be presented upon arrival.

Arrival / Departure times

Standard check-out and check-in times are 12:00 noon and 3:00pm respectively, unless stated otherwise. Typical check in times for chalets in Japan are between 3pm and 8pm while the typical check out time is 10am. EH will work with the Owner or Owner’s Representative to try to accommodate the Guest’s actual arrival and departure times, subject to availability. Please do notify EH of a change in a Guest’s schedule for EH to be able to accommodate a change where possible.

Security Deposit

A security deposit may be payable directly to the Owner or Owner’s Representative immediately upon arrival at the Property. The standard security deposit required for each Property is stated in the Property description; however, the Owner has the right to impose different requirements on a case by case basis.

For chalets in Japan the security deposit will be due to EH upon payment of the remainder of the balance payment for rentals beginning more than 75 days after the date of the booking request while for rentals beginning 75 days or less after the date of the booking request, the security deposit is due immediately to EH upon payment of the total rental amount.

Access to the Property may be refused if security deposit is not paid in full. When the security deposit is required to be paid in cash, or when a non-standard security deposit applies, EH will inform the Guest in advance of the amount payable and any other conditions.

The security deposit will normally be refunded at the end of the rental period, which for Japan will be 1 week after Guest check out, after deducting:

  • all additional expenses incurred on the Guest’s behalf (e.g. additional charges for goods, services and staff which have not been directly paid by the Guest, and telephone and internet charges, if applicable) and
  • the cost of replacement or repair for any loss or damage to the Property or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest’s departure, the Owner or the Owner’s Representative is entitled to withhold a reasonable estimate from the Guest’s security deposit, and will return any balance to the Guest as soon as possible after the actual cost has been determined.

Damage or Losses

A Property is typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition.

Any damage or losses caused during the Rental Period, as well as any special cleaning requirements will be the Guest’s responsibility and may be charged to the Guest’s account and deducted from the Guest’s security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, EH may require the Guest and their party, including visitors to vacate the Property immediately, without compensation or refund.

Access

The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period. However the Owner, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.

Number of Guests

The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher, unless specifically authorized in writing. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. Chalets in Japan require at least 1 guest over the age of 25 years old to be part of the in-house guests. No pets are allowed unless agreed in writing in advance.

Use of Property

All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.

If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to EH at the time of booking, as special approval or arrangements may be required.

Please note that same sex wedding ceremonies of any kind will not be accepted for properties in Indonesia to avoid potentially offending prevailing local customs and last minute disruptions to guest plans. Most parties, in particular so-called “Hens” and “Bucks” parties, will not be accepted for any of the chalets in Japan.

Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of EH and the Owner.

If EH has confirmed a booking which includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that EH, the Owner and the Owner’s Representative cannot control the issue of these permits. If the police and/or the local community refuse to issue a permit for an event at the Property, the Owner or the Owner’s Representative will refund any event fee paid by the Guest to the Owner, however neither EH, the Owner nor the Owner’s Representative will be liable for any further refund or payment to the Guest.

Conduct and Due Care

Properties are generally located in quiet residential neighborhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is generally prohibited unless stated otherwise in the booking confirmation or reservation voucher. Smoking is prohibited in all of our Japan properties. This is to abide by Japan's fire regulations, and also for health and safety of all guests. A ¥50,000 penalty for deep cleaning will be charged in case of any violations. The penalty will be applied each time any guest(s) is found smoking inside the chalet, or if any evidence of smoking is found.

The Guest is responsible for the behavior of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund

In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities.

Valuables and Security

Any Guest valuables or property left or used at the Property are at the Guest’s own risk. Neither EH, the Owner nor the Owner’s Representative accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.

Price Fluctuation

Once the Guest’s booking is confirmed, the price of the Guest’s reservation is fully guaranteed, even if EH changes the price on its website after the Guest’s booking has been confirmed. In return for this commitment, no refunds will be made for any exchange rate fluctuations that would otherwise reduce the rental cost.

EH reserves the right to impose any taxes or other charges which may be implemented by any government or other regulatory body, which were unknown at the time of publishing. EH will tell the Guest promptly in the unlikely event that it becomes aware that any taxes or charges will apply to the Guest’s booking.

Cancellations

For villas in Indonesia, Thailand and Sri Lanka, in the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:

  • 20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period
  • 50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period
  • 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.
  • For no-show: 100% of total rental amount will be forfeited

For chalets in Japan, in the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:

  • 50% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period
  • 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 59 days before the start of the rental period
  • For no-show: 100% of total rental amount will be forfeited

The applicable amount will be deducted from the deposit and moneys paid, and EH will refund any remaining balance to the Guest.

For villas in Maldives, in the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:

For confirmed bookings for all periods except Festive season (20th December – 10th January):

  • 25% of the total rental amount will be forfeited if the cancellation is made 31 days or more before the start of the rental period.
  • 50% of the total rental amount will be forfeited if the cancellation is made between 16 days and 30 days before the start of the rental period.
  • 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 15 days before the start of the rental period.
  • For no-show: 100% of total rental amount will be forfeited and 1-way transfer charge will be taken.

For confirmed bookings over Festive season (20th December – 10th January):

  • 12.5% of the total rental amount will be forfeited if the cancellation is made 90 days or more before the start of the rental period.
  • 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 89 days before the start of the rental period
  • For no-show: 100% of total rental amount will be forfeited and 1 way transfer charge will be taken

For villas in India, in the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:

  • 20% of the total rental amount will be forfeited if the cancellation is made more than 75 days before the start of the rental period
  • 60% of the total rental amount will be forfeited if the cancellation is made between 46 (forty-six) and 75 (seventy-five) days before the start of the rental period
  • 100% of the total rental amount will be forfeited if the cancellation is within 45 days before the start of the rental period
  • For no-show: 100% of total rental amount will be forfeited

For specific policies relating to COVID-19 situation, please follow this link https://www.elitehavens.com/coronavirus-cancellation-policy.

Amendments

EH will do its best to accommodate any reasonable amendments, but the Guest should be aware that some changes may not be possible. Charges may also apply. Note: a shortening of stay for any reason is considered as a cancellation.

In the unlikely event that EH is unable for any reason (including the sale of a property and force majeure) to provide the Guest with the Property booked by the Guest, EH reserves the right to transfer the Guest and their party to an alternative Property of the similar type and value, in consultation with the Guest. If the price of the substituted Property is less than the original booking, the difference will be reimbursed to the Guest. If the price of the substituted Property is higher than the original booking, the difference may be charged to the Guest. If, however, after considerable effort by EH, no alternative of similar type and value is available and / or no agreement can be reached between the Guest and EH, then either EH or the Guest may opt to cancel the booking and this Rental Contract. In that event, EH will refund the Guest all monies paid, without further compensation.

Complaints

Every attempt will be made for the Guest to have an enjoyable stay. If the Guest should have a problem during the Rental Period, please inform EH who will endeavor to put things right. In order for the Guest’s complaint to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, EH will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained.

Provisions

Self-catering accommodations require that the Guest supply all provisions and consumables necessary for daily living. The staff at the Property may accommodate any reasonable requests to purchase provisions on the Guest’s behalf, and this will be charged to the Guest’s account.

EH’s Responsibility

The descriptions, assessments and/or ratings of Properties and surrounding locations that EH publishes or gives to the Guest are provided in good faith and in the belief that they are accurate based on the latest information received. However, EH cannot be held responsible for any last minute modifications to the Properties or inaccuracies. Where EH publishes or refers to descriptions, assessments and/or ratings of the Property either by EH or by third parties, these ratings are for information purposes only and EH will not be held responsible for any reliance placed on these ratings.

Disclaimers

EH, does not accept any responsibility or liability for:

  • any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the Guest, their party or visitors regardless of the cause;
  • any vehicle or the contents of any vehicle used, hired or engaged by the Guest or their party during the Rental Period;
  • inability of the Guest or any member of the Guest’s party to enter the location of the Property or stay at the Property for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections; and/or
  • strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.

In no case will EH, the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.

Jurisdiction

This agreement will be governed by the laws of Singapore. In the event of controversy arising from the booking and Property rental that cannot be resolved amicably between the parties, both parties agree to exclusively refer the matter to the Singapore International Arbitration Centre to be resolved finally by arbitration in the English language.

By making its booking request, the Guest agrees that these terms and conditions have been read, understood and have been accepted and agreed to by the Guest without reservation and without exception.

If any of the conditions of this Rental Contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.

Guest Reviews

  • June 12th, 2021 - June 26th, 2021

    We had an amazing time at the villa. A lot of amazing memories of our stay here. Thank you.

    Yosan K, Indonesia
  • June 4th, 2021 - June 11th, 2021

    Very great stay at Lulito. The staff is very helpful. Hopefully we can come back soon.

    Intan B, Indonesia
  • May 18th, 2021 - May 21st, 2021

    We really love this villa and the lovely staff. See you all again soon!

    Didit Ary K, Indonesia
  • January 17th, 2020 - January 21st, 2020

    Beautiful holiday in a gorgeous villa, made better with the best staff. Thank you Gusti and team, you made our family holiday one we will cherish.

    Elouise M, Australia
  • December 27th, 2019 - January 2nd, 2020

    We had a fabulous time in last 6 days at Villa Lulito. Gusti and team took care of us like family. We never felt for a moment we were being ignored. Delectable breakfast and lunches. Staff always proactive about our needs. Villa has excellent opulence and comfort. Our best memories of Bali trip will be without doubt.- You guys rock !!!

    Jagdish M, Indonesia
  • December 3rd, 2019 - December 5th, 2019

    We would like to thank the villa manager and his team for their hospitality. They went out of the way to help accommodate our request. They help with everything - with rubber mats for the bath room, stool for walking up the van for our aged mother. Thank you.

    Benson Y, Singapore
  • November 21st, 2019 - November 26th, 2019

    Made the driver was amazing. Gusti our concierge was funny and couldn't be more accommodating. The pool is sensational. The villa and service is perfection. Fantastic villa and beautiful staff. Would highly recommend this villa in the center of Seminyak. Thank you Gusti and staff xx.

    Merrdith Waterford, Australia
  • November 13th, 2019 - November 17th, 2019

    Fantastic villa with a great manager and driver.

    AH, Singapore
  • November 1st, 2019 - November 3rd, 2019

    First of all, I want to say thank you for all of the staff in Lulito Villa. I think it is the most beautiful villa I have visited. Such a great experience. The last 3 days and 2 nights was fabulous and make unforgettable memories. The meals were incredibly delicious. Also the cake, we loved it so much. Thank you for my mom's little birthday party. I am looking forward to visit you again.

    Kevin K, Indonesia
  • August 15th, 2019 - August 17th, 2019

    Relaxed

    Richard Pace, Australia
  • July 27th, 2019 - August 1st, 2019

    The main highlight is how well well we have been treated by the staff. Riding on the back of a motorbike was Oliver's favorite moment and Laura's was the constant supply of champagne.

    Rodriguez Family
  • June 7th, 2019 - June 14th, 2019

    This has been our first visit to Bali and to Villa Lulito. We have had the most wonderful time and have been so well looked after by Gusti, Ari, Patris, Putra and Indra. We will miss them all very much and hope to return to beautiful Bali and Villa Lulito in the very near future.

    Lauren M, Australia
  • June 1st, 2019 - June 5th, 2019

    The villa. Love love loved it.

    RATI NEHRA, India
  • May 6th, 2019 - May 12th, 2019

    Villa Lulito is the most beautiful place to be. The residence is gorgeous however it is the people inside who make your stay lovely.Thank you for all that you did for us. The whole team are so friendly and helpful. We look forward to seeing you again.

    Matthew P, Australia
  • May 2nd, 2019 - May 6th, 2019

    Thank you so much for all you help and care over our stay here. Our BBQ was superb. We love the flamingo, pool and our rooms. So many beautiful looks and every spot perfect. Thank you and we will be back.

    Catherine M, Australia
  • April 28th, 2019 - April 30th, 2019

    Firstly, I would say thank you for all of Lulito Villa staff - they did amazing service for us. We enjoy the short vacation in here. We will be back next time. I am looking forward to seeing you soon.

    Yan L, Indonesia
  • April 18th, 2019 - April 27th, 2019

    Thank you for such a wonderful holiday, could not ask for more lovely staff to look after us. Our team dinner with the staff was fantastic. Luca and Sienna have had such a great time. We love you all and can't wait to come back again. Hugs and kisses.

    Rob S, New Zealand
  • April 12th, 2019 - April 14th, 2019

    Thank you Gusti and all staff of Villa Lulito. Your warm hospitality touched our hearts. Our family enjoyed ourselves thoroughly and we look forward to visit all of you soon.

    Clarence Q, Singapore
  • April 9th, 2019 - April 12th, 2019

    Thank you sudah bikin liburan kita seru,enak,nyaman. Makanan yang dibuat enak enak semua. Kolam renangnya bersih. Kamar kamarnya nyaman. Orang orang nya baik semua dan ramah. Vilanya juga bagus banget. Semoga pengunjungnya lebih banyak dan sukses.

    Ade S, Indonesia
  • March 23rd, 2019 - March 28th, 2019

    We would all love to come again with our families and friends. We will be highly recommending Villa Lulito to all who are coming to Bali. Thank you all for a truly magnificent holiday.

    Rodney Louis V, Malaysia
  • March 6th, 2019 - March 11th, 2019

    Thank you for making our family and friends stay so special and memorable. Always a smile on your faces, delicious food with beautiful presentation. The villa is stunning, clean and styled on point. The size of the pool was great for our guest and we appreciated the board games on Nyepi day. We would recommended Lulito to all our friends.

    Tyson S, Australia
  • February 9th, 2019 - February 14th, 2019

    Thank you very much to Gusti and team. The food and service was amazing.

    Zetty G, Canada
  • February 2nd, 2019 - February 6th, 2019

    We had an amazing time at the villa. The staff were very hospitable. Thank you to the team of Villa Lulito.

    Upi K, Singapore
  • January 15th, 2019 - January 28th, 2019

    Thank to such a wonderful team at the villa. Our stay has been one to remember and we appreciate everything Gusti and all the staff have done to make our stay amazing. The villa is fantastic and we will definitely be back. It has been a fun, amazing and such a wonderful time. It was great meeting the team and their families.

    Estelle M, Australia
  • January 8th, 2019 - January 13th, 2019

    We had the best time. Such a beautiful villa. Gusti and the staff were amazing. We will definitely be back to villa Lulito. I think it was one of the best holidays ever. Thank you for making our holiday so great.

    Fiona F, Australia
  • December 28th, 2018 - January 2nd, 2019

    Thank you so much for making our special holiday for my 60th birthday so wonderful. The villa is magnificent, with such a serene and calming effect. The meals were so delicious, the decoration and flowers you did for New Years Eve helped make this a holiday will never forget. Gusti was so helpful, and your team is sweat, friendly and so nice to be around. We will definitely be back.

    Julie K, Australia
  • December 20th, 2018 - December 28th, 2018

    We have just had the most wonderful week and Christmas Day here at Villa Lulito. Every box ticked - beautiful and spacious villa, fabulous staff (that really did go the extra mile), lovely breakfast, sensational location. I really can't imagine staying anywhere else in Bali. Thank you so much.

    Tracey G, Australia
  • December 5th, 2018 - December 9th, 2018

    Simply Amazing. Had a great time, 10/10. Thank you for having us and we look forward to returning soon. Love the Noosa crew.

    Richard P, Australia
  • December 1st, 2018 - December 3rd, 2018

    Thank you for your great service. We had a good time during our stay here.

    Suwito S, Indonesia
  • November 19th, 2018 - November 27th, 2018

    I had a great trip and this villa is so amazing. The people and service is FAB! The food was amazing and I loved everything about the villa, thank you.

    Hank M, Australia
  • October 26th, 2018 - October 28th, 2018

    Thank you for making our short stay at villa Lulito so wonderful. Best wishes to you all.

    Reza F, Indonesia
  • October 13th, 2018 - October 21st, 2018

    Amazing villa, amazing service. Thank you for wonderful relaxing holiday.... we cannot thank you enough.

    Emma B, Hong Kong
  • October 8th, 2018 - October 13th, 2018

    Such a beautiful villa. Thank you so much for an AMAZING stay. Gusti and his team have made our trip ever better than we ever imagined. From getting picked up at the airport to giving us tips on where to visit. There was never a moment where they weren't willing to go above and beyond. We have felt so safe, happy and relaxed during our whole stay. Loved the food. Thank you and wish we could stay longer but we will be back.

    Hannah D, Australia
  • October 1st, 2018 - October 8th, 2018

    Another sensational visit. We all had such a relaxing time and were extremely well looked after by all. Aris' cooking was fantastic - we loved all the meals she prepared for us. Patris with his beautiful smile ensured we had plenty of drinks. We will all go back remembering our happy peaceful time at Villa Lulito.

    Deborah G, Australia
  • September 29th, 2018 - October 1st, 2018

    Thank you for making our stay at Villa Lulito so wonderful. Best wishes to you all.

    Matt I, Hong Kong
  • September 22nd, 2018 - September 29th, 2018

    Thank you Gusti and team for such a fantastic week. The villa staff and food have been exceptional. We look forward to coming back soon. All the best.

    Ruth H, Hong Kong
  • September 17th, 2018 - September 22nd, 2018

    Thank for letting us stay at this lovely villa. Thank you for the yummy dinner, lunch and breakfast. Villa Lulito is very nice and the people there are extremely helpful. The service was amazing .

    Nathan W, Australia
  • September 9th, 2018 - September 17th, 2018

    Our week was a slice of heaven! Each one of you helped to make it an amazing carefree week. Hope to be back soon! So sad to leave and say goodbye. Thank you.

    Chris S, Australia
  • August 16th, 2018 - August 31st, 2018

    Thank you for making our holiday in Bali such an amazing time. From food to drinks along with your friendly smiles - we could not have wished for nicer place to stay.

    Lee D, New Zealand
  • July 27th, 2018 - August 4th, 2018

    Had a brilliant time. Great jobs, great staff and villa is luxurious. Most enjoyable.

    Harry R, Singapore
  • July 18th, 2018 - July 25th, 2018

    Wow! Such a beautiful villa. Thank you for making it so relaxing to be here. We loved it. The beds are so comfy.

    Alyshia M, Australia
  • July 13th, 2018 - July 18th, 2018

    What a beautiful place! We loved our stay and hope to come back. Never had such a great BBQ. Thanks for everything. Kisses from Holland.

    Geoffrey W, Netherlands
  • July 6th, 2018 - July 13th, 2018

    It went too quick. Thanks to Gusti, Patrick and other staff for looking after us so well. We had the most incredible stay, we will be back.

    Vicki N, Australia
  • June 30th, 2018 - July 5th, 2018

    Thanks for an amazing stay at villa Lulito. Your friendly staff and wonderful food made our stay extra special. Hopefully we see you again sooner rather than later.

    Hayley P, Australia
  • June 22nd, 2018 - June 26th, 2018

    You guys are so hospitable, good caring with satisfaction with all of your service. We are all happy to stay and spend our vacation.

    Jimmy M, Singapore
  • June 17th, 2018 - June 22nd, 2018

    The beautiful Villa Lulito exceeded all our expectations. Gusti, Ari and Patris went above and beyond to make sure our experience here was nothing short of exceptional! We want to express our sincerest thanks and gratitude for helping us make our fathers 80th birthday celebration a time we will remember. Until next time beautiful Bali.

    Melissa G, Australia
  • June 14th, 2018 - June 17th, 2018

    A big thank you to Gusti and team who made our holiday a very good and relaxing one. The villa is beautiful, clean and quiet. It was amazing for the children and they enjoyed the pool very much. Will definitely come back again.

    Shi Wei O, Singapore
  • June 9th, 2018 - June 14th, 2018

    Gusti and the team. Thank you so much! You have made our stay here very special. Villa Lulito is a tranquil and beautiful space to retreat after exploring the surrounds. We have loved our stay, your wonderful food, the friendly and happy staff and it's just beautiful relaxing around the pool. Can't wait to come back with our children. Take care and see you soon.

    Jennifer H, Australia
  • June 2nd, 2018 - June 9th, 2018

    A fabulous experience, beautiful villa and warm and friendly staff. The villa is extremely well maintained and clean. We had a wonderful time. Thank you.

    Geraldine W, Singapore
  • May 24th, 2018 - May 28th, 2018

    This is a fabulous place to stay when you have children, wonderful experience. Thank you.

    Faith T, Australia
  • May 14th, 2018 - May 20th, 2018

    We have had an amazing stay at Villa Lulito celebrating our 50th birthdays! Gusti and all the staff were outstanding and went above of beyond to look after us. A big thank you to the staff. We love the look and vibe of the villa, we will definitely be back. The food was also delicious, thank you.

    Emma D, Australia
  • May 3rd, 2018 - May 8th, 2018

    We would all like to come again - with our families or friends. We will be highly recommending villa Lulito to all who are coming to Bali. Thank you all for a truly magnificent holiday. It was bliss!

    Lauren T, Australia
  • April 27th, 2018 - April 30th, 2018

    We really love this villa. It is beautiful and the people are very nice in the villa. The food is very very nice we would like to stay here next time.

    Qian L, Indonesia
  • April 18th, 2018 - April 25th, 2018

    We love villa Lulito! Exceptional location, beautiful clean spaces, food is amazing. We have loved hanging out with Gusti, Made and all the other staff. They are so kind and thoughtful. Thank you for keeping the kids happy with endless milkshakes, satay sticks and french fries. We have had the best week and will be back bringing all our friends. Thank you.

    Brendan J, Australia
  • April 12th, 2018 - April 16th, 2018

    We had an amazing time at the villa. The staff were very hospitable, always service us with smile. We will definitely take back a lot of amazing memories of our stay at the villa. Thank you to the team of Villa Lulito.

    Shubham G, India
  • March 29th, 2018 - April 5th, 2018

    Amazing villa, exceptional food and the staff were brilliant and met all our needs. Fantastic pool and close to the Square. See you next year Gusti and staff.

    Arthur N, Australia
  • March 22nd, 2018 - March 25th, 2018

    What a fantastic time we had at the villa. The location is perfect, facilities excellent and staff superb. Thank you for a wonderful stay.

    Gaby B, Indonesia
  • March 10th, 2018 - March 14th, 2018

    Villa Lulito is very nice and the people there are extremely helpful and attentive. We really enjoyed ourselves and I hope we can come back one day. Thank you to all staff for helping us enjoy our stay and making us feel at home.

    Hsiu Lien L, Singapore
  • February 22nd, 2018 - March 3rd, 2018

    We have had the most wonderful time at Villa Lulito. Gusti and his team gave exceptional service and we have really felt at home at Villa Lulito. Incredible time was had by everybody, all 3 generations. Thank you for the wonderful holiday, we will be back.

    Sofia P, United Kingdom
  • February 15th, 2018 - February 20th, 2018

    We have been to Bali 10 times and this one was our best trip ever - because we stayed in Villa Lulito. Perfect location, exceptionally spacious and a drop dead gorgeous villa. To add to it, Gusti and his team are just fantastic. I will never forget how he whipped up a fancy meal with 15 minutes notice. My Son, Vir loved him to bits and he wants to stay here every time we visit Bali.

    Proshant M, Singapore
  • January 24th, 2018 - January 28th, 2018

    We came for four days to celebrate Eleni's hens party. It was a trip to remember. Thanks to this perfect location and wonderful team of willing staff. They went above beyond to ensure we had an incredible stay. Thank you and see you again soon!

    Anna L, Australia
  • January 18th, 2018 - January 21st, 2018

    We had a magical few days to celebrate my birthday. The food was phenomenal and the villa so very comfortable. Pak Gusti is exceptionally attentive and has great attention to detail. The Children don't want to leave and neither do we.

    Sophie M, Malaysia
  • January 3rd, 2018 - January 13th, 2018

    Villa Lulito is an amazing place to stay. Gusti and his team were exceptional and always going the extra mile to make our stay superb. The food was always first class and we can't wait to return again one day. Thank you.

    Shawn B, Australia
  • December 30th, 2017 - January 3rd, 2018

    We had a great stay in the beautiful Villa Lulito. The food were so good. The staff are very friendly and amazing. Everything was excellent.

    Dyah Ayu D, Indonesia
  • December 18th, 2017 - December 26th, 2017

    We love Villa Lulito. The food and location. We are so sad to leave. Hopefully we can come back soon.

    Kim G, Australia
  • November 24th, 2017 - November 27th, 2017

    I had a great trip and this villa is so amazing and the people service is FAB. The food was amazing and I loved everything about the villa.

    Katie M, Singapore
  • November 22nd, 2017 - November 24th, 2017

    A beautiful time with family, The villa is spectacular. Much love with Gusti and the staff. You were fabulous.

    Kelvin L, Singapore
  • November 16th, 2017 - November 19th, 2017

    Had an absolutely fabulous time. I am going miss this place. Loved everyone that works here.

    Tjin L, Singapore
  • October 29th, 2017 - November 2nd, 2017

    We always enjoy staying at the villa when we are in Bali. The staff is always helpful. Pak Gusti is an excellent manager and a great chef. We shall be back in December and will be staying here again.

    Lelian C, Hong Kong
  • October 21st, 2017 - October 28th, 2017

    Thank you to Gusti and the team for a fabulous experience at Villa Lulito. The most relaxing and fun experience. Hopefully we will get to all come back one day.

    Jamie P, Singapore
  • October 8th, 2017 - October 18th, 2017

    Had the most wonderful holiday here. Such a beautiful place in an excellent location. A gorgeous tranquil oasis. All made even better by Gusti and his wonderful team who were so kind, warm and attentive. Nothing was too much trouble for them. We all felt so well looked after. All very sad to leave.

    Steve H, New Zealand
  • September 30th, 2017 - October 7th, 2017

    We can't thank you enough for such a brilliant holiday. The villa is absolutely spectacular. The staff were amazing, so efficient, warm and made us fell so welcome. Bali, as always delivered. Gusti and the team, thank you. We will be back.

    Sarah C, Hong Kong
  • September 26th, 2017 - September 28th, 2017

    Thank you to Gusti and the team, for a fabulous experience at Villa Lulito. The most relaxing and fun experience. Hopefully we will get to all come back one day.

    Brendan J, Australia
  • September 22nd, 2017 - September 25th, 2017

    Thank you Gusti and team for the great experience. We hope to see you soon!! Everything was AMAZING!! See you soon.

    Afini A, United States
  • September 12th, 2017 - September 17th, 2017

    As a frequent visitor to Bali, this has been one of the best trips, the location, staffs and service at Villa Lulito have been excellent. We look forward to coming back again soon.

    Domenic C, Australia
  • September 2nd, 2017 - September 9th, 2017

    Absolutely fabulous! What an amazing holiday, we can't wait to come back. The staff were exceptional, the villa was beyond beautiful and we had the BEST TIME EVER! The food was amazing, we loved the location and we are so sad to leave. See you all again soon!

    Hannah B, Australia
  • August 26th, 2017 - September 2nd, 2017

    I had a great trip, this villa is so amazing. The people and service is FAB! The food was amazing and I loved everything about Villa Lulito.

    Sarah G, Australia
  • August 18th, 2017 - August 23rd, 2017

    Wonderful - nothing more to be said. Staff are amazing - sweet, kind. Food is amazing! Accommodation is beautiful. We have had a wonderful time and are very sad to leave. See you all again soon.

    Neil Y, Australia
  • August 2nd, 2017 - August 9th, 2017

    Perfect stay with absolutely no issues! Loved everything, staff could not have been better with all requests dealt with instantly. Thank you for everything.

    Mr Hervey A, Singapore
  • July 26th, 2017 - August 2nd, 2017

    Thank you so much for such wonderful stay. We especially enjoyed the meals cooked by Gusti and team. The seafood BBQ was amazing. Thanks.

    Dr John C, Indonesia
  • June 29th, 2017 - July 9th, 2017

    Thank you for fabulous stay! You are all such kind, wonderful people. We couldn't have asked for more. Terimakasih.

    Julie R, Australia
  • June 24th, 2017 - June 29th, 2017

    8th visit, with this number no comment is needed. Gusti and the team is the best.

    Priescilia C, Indonesia
  • June 19th, 2017 - June 23rd, 2017

    Gusti and the team were fantastic, the food was amazing, we were very well looked after. Thank you for having us, it was a pleasure to stay at Lulito, we will be back next year!

    Arthur N, Australia
  • June 15th, 2017 - June 18th, 2017

    The villa really very well-done. The pool and living spaces are amazing! We had a really good time. The villa staff service was also fantastic. I will definitely be back.

    Indran T, Singapore
  • June 9th, 2017 - June 15th, 2017

    We have had a beautiful time in the villa. The staff have been so good to us all.The children had a lot of fun and loved the pool. We would all love to come back.

    Kym J, United Arab Emirates
  • May 27th, 2017 - May 30th, 2017

    Thank you for making our stay a comfortable and enjoyably one! Our son thoroughly enjoyed his time here!

    Lelian C, Hong Kong
  • May 4th, 2017 - May 9th, 2017

    Beautiful villa. Staff could not help enough.

    Gabbi K, Australia
  • April 29th, 2017 - May 2nd, 2017

    Thank you for looking after us, and what a beautiful place to stay in Bali. Most enjoyable holiday. Thanks Gusti and staff.

    Purandar R, Singapore
  • April 8th, 2017 - April 20th, 2017

    We had a wonderful holiday filled with lots of great memories. Made all the better by your management and the staffs help around the villa. Made the driver especially helped with expert driving and patience. All the best and hopefully we will be back again one day.

    Steven S, United Kingdom
  • March 31st, 2017 - April 4th, 2017

    All the staff were exceptionally, kind and attentive, nothing was too much trouble. Definitely a place to revisit. We will be back. Thank you.

    Alan H, Gibraltar
  • March 22nd, 2017 - March 26th, 2017

    A very relaxing stay at Lulito, Very convenient location, staff were helpful and very gentle. Lulito best asset was the wonderful staff. Couldn't do enough for us we shall return. Thank you.

    Andrew S, Australia
  • March 17th, 2017 - March 21st, 2017

    Thank you for an amazing stay. We have had a wonderful time and you have all looked after us so beautifully. Thank you.

    Emma W, Australia
  • March 10th, 2017 - March 12th, 2017

    We had a great time at Villa Lulito. Gusti and his team provided excellent service and made my stay truly memorable. We look forward to staying here again. Thanks.

    Proshant M, Singapore
  • February 23rd, 2017 - February 25th, 2017

    Very nice stay, best villa and staff ever. Very welcome service, feel just like home. I would never forget here, must come back again. Thank you for for all service and staff, really lovely place.

    I-Chi Tiffany C, Taiwan
  • February 7th, 2017 - February 10th, 2017

    Only had few days here but it was very good time. The staff are amazing. Hopefully one day we will return.

    Carolyn R, Australia
  • January 18th, 2017 - January 31st, 2017

    Another wonderful stay at the villa. Thank you staff. Will see you soon.

    Richard P, Australia
  • January 8th, 2017 - January 18th, 2017

    Thank you so much for an amazing holiday and for taking care of Us. We will miss you, smiling faces and delicious meals, see you and take care yourself!

    Sue C, Australia
  • December 8th, 2016 - December 14th, 2016

    We have had the most amazing time. Gusti and staff have made us feel very well came. The villa and the rooms were beautiful. We would definitely love and come back. Thanks again and much love.

    Jo B, Australia
  • December 3rd, 2016 - December 6th, 2016

    Service has been impeccable, Very friendly, extremely warm and highly accommodating staff. Thank you so much Gusti and team for making this a most unforgettable experience for our families. We hope to see you again soon.

    Carolyn T, Singapore
  • November 28th, 2016 - December 3rd, 2016

    We loved our time at Lulito, as always! Thank you Gusti and staff. We'll be back.

    Craig K, Australia
  • November 24th, 2016 - November 27th, 2016

    We had amazing time @Lulito! Thanks for the memories.

    Tjin L, Singapore
  • November 21st, 2016 - November 23rd, 2016

    Thank you for your great service. We had a good time during our stay here.

    Irene T, Singapore
  • October 6th, 2016 - October 10th, 2016

    It is a sad day today, that we are leaving the Lulito Villa, a remarkable place, quiet and filled with peace. We love our stay here and the staff made it exceptionally wonderful, always pleasant and certainly accommodating, satisfying our needs. We indeed thank you for the gifts and your hospitality and every kindness, and we do hope to make a return trip.

    Michael F, Hong Kong
  • September 25th, 2016 - October 2nd, 2016

    What a surprise when we opened the doors - exceeded all our expectations. Nothing was ever a problem for Gusti and the rest of the staff. Delicious food . We had the best week. Thanks a lot Gusti.

    Stacey A, Australia
  • September 18th, 2016 - September 25th, 2016

    This is our second time in this incredible villa and we are already making enquirers about a third trip next year. Everything about it is incredible. Gusti and his team are beyond fantastic. And it is them that make Lulito so peaceful and enjoyable. We would not want to go anywhere else. Nothing is to much trouble here. Everything is perfect. The staff so incredible. See you in 2017. Thank you.

    Emma B, Hong Kong
  • September 13th, 2016 - September 18th, 2016

    We love our stay, Fantastic food, happy staff and great accommodation .Villa Lulito was a little 5 night taste of paradise for our family. We would love to came back and see you all again.

    Jennifer Q, Australia
  • September 1st, 2016 - September 10th, 2016

    Gusti and his staff were exceptional in every way, Catering for our needs perfectly. Food was outstanding, BBQ amazing and for the whole of our 9 day stay we were treated like royalty. Thank you Gusti and all the Staff .

    Michelle J, Australia
  • August 25th, 2016 - August 28th, 2016

    What an absolute dream of a place! The minute we walked in, we feel in love with Lulito, it look so pretty in the day and magical at night. The rooms are super comfy, with AC bathroom, The Cabana , pool, lounge areas are all superb. Gusti and team run a tight ship here and were so cheerful and happy to deal with. From cooking our yummy breakfast and dinner to blowing up our swan.... you guys are the best. Made our driver was also so cheerful. All in all it was a wonderful stay! We love it and will be back.

    Samantha L, Singapore
  • August 12th, 2016 - August 21st, 2016

    No complaints at all ! All staffs are friendly and courteous - top notch services. In the past we had stayed in many villas managed by Elite Havens and this villa deserves the thump ups for service and attention to guests . once again thank you .

    Ongki S, Indonesia
  • July 31st, 2016 - August 10th, 2016

    We had a great stay in the beautiful Villa Lulito, the food and the spa were so good, the staff are very friendly and amazing. Everything was excellent.

    Charlene T, Netherlands
  • July 29th, 2016 - July 31st, 2016

    Absolutely wonderful stay at villa Lulito. The staff were very welcoming and friendly and the food was excellent. Also a fabulous location from which to visit Seminyak. Hopefully we will be back again soon.

    Natalie C, Hong Kong
  • July 19th, 2016 - July 24th, 2016

    This is our 4th stay in his magnificent Villa. We are back again in Nov 2016. Yes the villa is exceptional but the staff are even better . They not only look after you superbly but they become your friend. Thank you again Gusti and all your beautiful staff . We know how much we love coming here - because it it so awful leaving. See you all soon.

    Craig K, Australia
  • July 11th, 2016 - July 19th, 2016

    Fantastic villa for our first time we come to Bali. Gusti and staff were fantastic in making this a thoroughly enjoyable stay, great food, excellent service, great villa. Now everyone wants to come back. Thank you all.

    Alastair S, New Zealand
  • June 17th, 2016 - July 2nd, 2016

    It was awesome, I don't want to go back to Melbourne, I want to stay here! Thank you for all staff of Villa Lullito. We will be back.

    Sarah V, Australia
  • June 12th, 2016 - June 17th, 2016

    This is our 7th visit . So it speaks for itself .......... love the pool, love the beach, love the villa, love the location, love the service, love the cleanliness, love everything . Can't wait to come back. Thank you Pak Gusti and Lulito's staff.

    Priescilia C, Indonesia
  • June 10th, 2016 - June 12th, 2016

    We like here very much. What a relaxing and wonderful place. We really had a good time and wish we can visit here next time. Maybe for a week. Thank you all for making it like a home. Delicious barbecue and good serve quality. Thank you so much.

    Chan Y, Hong Kong
  • June 7th, 2016 - June 10th, 2016

    Very charming and relaxing place. Attractive and helpful and kept the villa very clean. The pool was so inviting, had the most enjoyable swims. Location was ideal, it is very accessible to the beach. The many restaurant in Seminyak and the shopping areas are no more 10 minutes by taxi. I will certainly be back soon. All the best to Gusti and team.

    Leslie G, Singapore
  • June 3rd, 2016 - June 7th, 2016

    What a fantastic time, we have had at the villa. The location is perfect, facilities excellent and staff superb. Thank you for wonderful stay.

    Danny T, Australia
  • May 28th, 2016 - May 31st, 2016

    The first time we set foot on the villa and everyone was in awe. The villa is huge and fantastic. The service was exceptional and everyone was treated like royalty. Thank you very very much.

    Jamie L, Singapore
  • May 15th, 2016 - May 21st, 2016

    Location is excellent really enjoyed it all. Villa is perfect, pool amazing and food fabulous. Really well looked after for the trip. Every need taken care of. Ben and Amelia loved the pool with all the family. Gusti and his amazing team were discrete, helpful and always there when we want advice. All service was amazing. We will came back for sure . thank you so much Villa Lulito.

    Mark M, Hong Kong
  • April 6th, 2016 - April 9th, 2016

    Thank you for looking after us and what a beautiful place to stay in Bali. Most enjoyable holiday . thanks Gusti and staff.

    Nadia T, Singapore
  • March 23rd, 2016 - March 30th, 2016

    What an amazing place. We enjoyed a great week here with extended family. The staff were lovely, Gusti incredible – nothing was too much trouble. Not happy to be going home!

    Sophia N, Australia
  • March 15th, 2016 - March 18th, 2016

    Love at first sight. A beautiful and relaxing villa. A pleasure on the eye and restful for the soul. The villa provided for all our needs right down to the quality of the towel. Gusti and his team of staff took good care of us, he is also an excellent cook from his fabulous scrambled eggs to his delectable Mee Goreng, Mee Soto and Mee Bakso etc. The beds are comfortable, the pool inviting and big enough to exercise in after the delicious food.

    Pearl G, Singapore
  • December 27th, 2015 - January 7th, 2016

    Gusti and his team make this villa truly special! Their care for us was beyond our expectations. We were very well looked after, from the food to other arrangements, it was all taken care of. My children cannot wait to go back! This was probably one of our best family holidays. We will be back! Just one small recommendation, some of the doors in the villa need to be painted.

    Meeta Sagar, South Africa
  • October 24th, 2015 - November 1st, 2015

    Villa is wonderful and the staff are amazing. We already cant wait to go back!

    Emma B, Hong Kong
  • October 15th, 2015 - October 23rd, 2015

    Thank you so much, great place to stay, thank you to the staff.

    Katrina R, Australia
  • September 30th, 2015 - October 7th, 2015

    Charming villa in perfect location however it's the staff that made our stay a memorable one. Nothing was too much trouble always with a smile on their faces. Gusto and his team are wonderful. We miss them already.

    Deborah Gurney, Philippines
  • September 7th, 2015 - September 10th, 2015

    Beautiful Villa, wonderful staff.

    Melissa D, Australia
  • July 4th, 2015 - July 8th, 2015

    Amazing ! Love it all.

    Ben L, United Kingdom
  • June 20th, 2015 - June 24th, 2015

    Beautiful Villa, lovely staff, enjoyable stay.

    Michelle G, Singapore
  • June 5th, 2015 - June 8th, 2015

    I could stay forever , best villa ever!

    Adeline C, Singapore
  • May 14th, 2015 - May 23rd, 2015

    Villa Lulito is beautiful for a relaxing holiday. The service from Gusti and his staff was outstanding. All of our needs and beyond were met daily, nothing was ever a problem. We were so spoilt for the 10 days. Villa Lulito was one of the most relaxing holidays we have had.

    Annie M, Australia
  • April 3rd, 2015 - April 11th, 2015

    Great location, great staff and a beautiful villa.

    Penny H, United Kingdom
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